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Table of Contents
Guides-Home
CountThings from Photos (iOS & Android)
Introduction & Setup
Getting Started
What are Counting Templates
Change Counting Template
Report Wrong Results
Request Personalized Counting Template
Log Files on Mobile App
Counting Basics
Save your Counting Results
Define Count Areas
Correct Errors
Personalize your Workflow
Specialized Tools
Count With Barcodes
Count Multiple Layers of Objects
Count with Pipes in Pipes
Manual Counting
Multi-Class
Measure Diameter for Logs Automatically
Logs Measurement using LiDAR
Volume Feature
Data Integration
Create and Customize Forms
Import a Report Design on the Mobile App
Save Results in CSV Format
Saving Counting Results in the Cloud
Save Results to Other Systems – Web Service
Save results on Server Message Block - Android
Web Service Integration
InterApp Communication (iOS, Android)
Create Totals from Multiple Images - iOS
Create Totals from Multiple Images - Android
Licensing & Accounts
Create Account and Reset Password
Get License
Set up your Enterprise Account
Manage your Enterprise Account
Create Users/Operators - Enterprise
Remote License Allocation
Find Account Email & Device Code
Pricing for “CountThings from Photos” app
Use the App without a Paid License
Industry Examples
Count Logs-ID:066
Count Grapes and Berries
Count Bars and Rebars
Count Tubes and Pipes
Count Metal Sheets
Count Houses on Google Maps
CountThings from Photos (Windows)
Introduction & Setup
Getting Started
What are Counting Templates
Change Counting Template
Request Personalized Counting Template
Log Files on Windows App
Counting Basics
Save your Counting Results
Define Count Areas
Correct Errors
Specialized Tools
Read Barcodes
Review Large Counts using Grids
Audit Trail Configuration
Volume Feature
Pipes in Pipes - Windows
Unattended Automated Counting
Data Integration
Create and Customize Forms
Integrate Math Formulas in your Form
Total Count Form - Advanced
Customize Forms with CSV/Excel Integration
Save Results in CSV Format
Save Results to Other Systems – Web Service
Database Integration - Simple
Database Integration - Advanced
Create Reports Using The App
Send Emails Using the App
Integration with Sensors
Integrate Results - OPC
Integrate Results - Modbus
Review Saved Results Photo (CNT)
Licensing & Accounts
Create Account and Reset Password
Get License
Set up your Enterprise Account
Manage your Enterprise Account
Create Users/Operators - Enterprise
Remote License Allocation
Find Account Email & Device Code
Pricing for “CountThings from Photos” app
Industry Examples
Sort and Count Grape Berries by Size
Count Tubes and Pipes
Count Long Steel
Count Metal Sheets
Count Logs
Count Livestock
Count Houses on Google Maps
Manual Counting
Guides-Home
CountThings from Photos (iOS & Android)
Introduction & Setup
Log Files on Mobile App
Find the log files on mobile app
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Available for:
When encountering an error in CountThings from Photos app, our experts can help fix it by using the
log files
from your mobile.
Every time you use
CountThings from Photos
App
, your data activity is
temporarily stored
in the app. If an
error
occurs while using the app, it will be
visible in the log files
, and by accessing and sending the files to our support team,
we can fix the problem
.
It's important to keep in mind that your
data activity is updated every time you close the app
. Therefore, to
detect
and
troubleshoot
any errors, the
log files
must be
accessed on the spot.
To access the log files:
1.
From
Home Screen
➜ Go to
More
2.
Choose
About
option
3.
Tap 3 times on the
CountThings logo
4.
A pop-up named
Choose diagnostic test
will appear (these are the options to access the log files).
Select
Run both tests
.
5.
After running the tests, the methods to share the log will appear automatically. To receive support from our team, use the preferred email app and send the log to
Support@CountThings.com
.
For more information, please contact our
Support Team
at
support@CountThings.com
.
You can also request a
virtual meeting
with our experts to discuss how we can offer you the best counting experience.
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